FAQs

Most Popular Questions

Will my information be leaked?

Tavanix has implemented an information security policy to safeguard against unauthorized access and misuse of data. This policy includes:

Utilizing a firewall for enhanced security.
Employing 128-bit Secure Socket Layer (SSL) encryption to protect customer information and transaction data. SSL is a widely recognized Internet security protocol used by web browsers to secure the transmission of sensitive data.
Conducting regular system checks to detect and prevent security breaches, ensuring the ongoing safety of your information.

Can I track my order?

Yes, you can track your order from Tavanix. They offer order tracking services. You can track the status of your order by using your tracking number.

How can I pay for my order?

Payment for products ordered through Tavanix is available through the following methods:

Can I return an item?

To be eligible for returns or refunds:

Items must be purchased within 7 days from the date the Customer receives them.
The product should remain in its original, unused state and include complete stamps, labels, the correct quantity, and appropriate packaging. Relevant documents such as orders, payment receipts, and delivery records must accompany the return.
If the product is found to be defective due to manufacturer-related issues.
In cases where the delivered product does not match the one originally ordered by the Customer.

How long will my order take to be delivered?

We generally complete deliveries within one to three business days for Los Angeles. Other regions will be delivered from 7 to 30 days.

How can I change something in my order?

Get in touch with customer support. We can help you through the process of changing your order.

Our products essentials are designed to make you look and feel your glowy, dewy best before you even think about makeup.